Refund & Return Policy
The Good Crumb

At The Good Crumb, every product is handcrafted in small batches with the utmost care. Due to the perishable nature of our products, we follow a strict yet fair refund and return policy.

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🔁 Order Cancellation

• Cancellation requests must be raised at least 24 hours prior to the scheduled delivery or pickup date.
• Same-day cancellations are not permitted.
• No refunds will be issued for cancellations requested on the day of delivery.

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❌ Order Cancellation by The Good Crumb

In rare or unforeseen circumstances (such as ingredient unavailability, operational issues, or quality concerns), we reserve the right to cancel an order.

• Customers will be notified in advance.
• A full refund will be processed within 48 hours of cancellation.

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💰 Refunds & Replacements

As our products are perishable food items, we do not accept returns. However, refunds or replacements may be considered under the following conditions:

• Applicable only for quality-related concerns
• Must be reported within 24–48 hours of delivery
• Subject to internal review and verification

To process your request quickly, please share:

• Clear images of the product
• Packaging details
• Batch number (if available)

⚠️ Requests raised beyond 48 hours of delivery will not be eligible.

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📦 Return Policy

Due to hygiene and safety standards, returns are not accepted once the product has been delivered.

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📞 Customer Support

For any concerns or assistance, please reach out to us during:

🕒 Support Hours:
10:00 AM – 6:00 PM (All 7 days)

📧 Email: thegoodcrumbofficial@gmail.com
📱 Phone/WhatsApp: +91 9310679088

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⚠️ Important Notes

• Minor variations in taste, texture, or appearance may occur as all products are handmade.
• Storage instructions must be followed to maintain product quality.
• Refund eligibility is determined solely at the discretion of The Good Crumb after review.